Customer Feedback Step 1 of 4 25% First Name(Required) Last Name(Required) Phone(Required) Email(Required) Customer Type Lash Artist –NovaLash Certified Lash Artist – not NovaLash Certified Beauty School Consumer Disclaimer By checking this box I agree to receive communication from NovaLash via SMS. I understand I can reply STOP to opt-out at any time. I would like to share a: Compliment Complaint Please choose a category relating to your complaint. A NovaLash Product The Training I Received An Incorrect Order The Shipping of My Order Thank you for sharing your positive experience with us. Please choose a category relating to your experience. A NovaLash Employee A NovaLash Trainer A NovaLash Product Other Please share your experience below.Please Select Product:Select ProductForcepsLashesAdhesiveToolsCosmetics & AftercareApparelIn-Salon MarketingOtherIf reporting more than one product/complaint, enter the first product/complaint into the form. Add additional products/complaints within the comments box below along with details on how we can assist.Type of ForcepsDumont CurvedDumont StraightDiamond VolumeStarlightBasic StraightBasic CurvedTypes of LashesClassic PotsnovaMINXL-CurlAmerican VolumeLondon VolumeTypes of AdhesivePlatinum BondHigh Speed Platinum BondRoyal Platinum BondSensitive EyesList Batch Number. The batch number is located on the bottom of your adhesive bottle in black stamped letters.(Required) Types of ToolsminiMr.miniFANairNovathe Reflectorthe AuraDry Heat SterilizerGel PatchesUndereye StickersMascara brushesMicrobrushesParafilmTypes of Cosmetics & AftercarecleanLASHMascaraLASHliner24 Hour Cream ShadowsJETlinerLash+DoctorLASHcloudTypes of ApparelLab CoatT-shirtTypes of In-Salon MarketingLash Bed CoverBrochuresTable-top DisplayWindow ClingPosterRetail BagsOther When did you experience the problem?Before ClassIn ClassDuring Case StudiesOtherIf reporting more than one product/complaint, enter the first product/complaint into the form. Add additional products/complaints within the comments box below along with details on how we can assist.Please select the problem relating to your order.Product(s) MissingReceived the Wrong Product(s)OtherIf reporting more than one product/complaint, enter the first product/complaint into the form. Add additional products/complaints within the comments box below along with details on how we can assist.Please select the problem relating to your order.Have Not Yet Received My OrderOrder Did Not Arrive on Time as PromisedOrder Arrived Damaged Due to ShippingOtherIf reporting more than one product/complaint, enter the first product/complaint into the form. Add additional products/complaints within the comments box below along with details on how we can assist.In a few words, please explain the problem.If needed, please upload photo or video relating to the experience.Max. file size: 100 MB.If needed, please upload photo or video relating to the experience.(Required)Max. file size: 100 MB.
